TERMS AND CONDITIONS OF PURCHASE
Online Orders Returns Policy - If you are not happy with your purchase, you are to return the items in a saleable condition within 2 days at your own cost (WE DO NOT REFUND SHIPPING COSTS ON RETURNS). We will assess the items within 1 week. All products must be: returned within 2 days of receipt of your order. This time will NOT BE EXTENDED unless you have received written confirmation from our customer service team. Please note that if you do not have access to your email account or an email address, it is your responsibility to contact us on 03 9036 3429 within 2 days of receipt of your order.
product(s) must be as new (unused and undamaged) and with their original packaging intact including the packaging (the bubble wrap) you received the item in. Please enclose a copy of your receipt.
If it is suitable to be resold and you have sent it back within the time frame specified, we will provide you with a refund or credit note only on the items that have been returned not shipping cost. Please note that we will not be responsible for lost returned orders and we highly recommend that you get tracking on your order if you plan to send it back.
Picked Up Orders- Can be returned back to the head office within 2 days of pick up. A refund or credit note will be given if the item can be resold and returned in the original condition it was received. You will need to bring with you your original invoice and a refund or credit note will be made within 1 week of the item being returned to us.
DAMAGED SHIPPED GOODS
In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, quoting your order number and the product item within three (3) days of receipt of the item to: email@example.com
Upon the items being assessed by management, you will receive an email from our Customer Service Team about an appropriate solution for you.
There is a $50.00 minimum for ALL PICK UP Orders. Baby Shower Supplies will make every effort to have your order ready for collection within 24 hours of ordering. You will receive an email from us informing you that your order is ready for pickup. If the order is not picked up within 5 days, (unless you have contacted us to make alternative arrangements) we have the right to cancel your order. A restocking fee of $10.00 may apply. No refund or exchange will be provided.
If you send someone on your behalf to collect your order, we will not be held liable for any lost, misplaced or damaged items that form part of your order. All pick up orders are checked and signed between a staff member and the collector of the order confirming the order has been fulfilled and the items are correct.
Pick up Returns Policy - If you are not happy with your purchase, you are able to exchange the items within 3 days from placing the Order please contact us for more information. In the event that your Order is picked up AFTER 5 days, no exchange or refund will be given.
In the event that your parcel has been forwarded to an Australia Post outlet for collection and you do not claim your parcel from Australia Post within their time frames, your order will be returned to our store. In the event this occurs, there will be a restocking fee of $15.00. If you would like your order to be resent, a further shipping charge will then apply.
It is your responsibility to provide the correct address for your order so that your parcel is to be shipped to the correct destination. Please ensure that your paypal address is updated if you are choosing to pay via Paypal. In the event that your address is incorrect, invalid or a mistake has occurred after dispatch of your order, we will be unable to redirect your parcel during transit and your order will be returned to our store. There will be a restocking fee of $15.00. If you would like your order to be resent, a further shipping charge will then apply.
YOUR CONTACT DETAILS
Please note when placing an order, it is in your interest to give us your correct EMAIL ADDRESS, CONTACT NUMBER and POSTAL ADDRESS as we will not be held responsible for incorrect details being entered by you at the time of placing your order.
If we need to contact you in relation to your order, this will DELAY your order as we will not be able to contact you.
CREDIT CARD PAYMENTS
For Orders that are processed through Credit Card online, If you wish to add additional items to your order, we will need authorisation from you via email authorising the amount to be charged on your credit card. In the event that no such authorisation is provided in a timely manner, your order will be placed on HOLD until such authorisation is given. This will DELAY your order.
At times you may be required to make additional payments to your order if there has been a change on an item you have ordered OR you have selected the wrong shipping.
We will contact you the same day by telephone and if we do not hear back from you within 48 hours, your Order will remain on HOLD for 48 hours or SHIPPED less the item you haven't paid for or required to pay extra for.
Baby Shower Supplies will make every effort to get your party items to you upon purchase. All orders purchased by 3:00pm will usually ship same business day. Any orders including Express Post placed AFTER 3.00pm will NOT be shipped until the next business day.
CANCELLATION OF ORDERS
All cancellation of orders must be made the day of the Order is placed as your order may have been picked and packed ready for shipment. If you wish to cancel your Order for any reason prior to your Order being shipped, an administration and handling fee of $10.00 will apply and will be deducted from any refund being processed.
Refunds will be made to your original method of payment within 1-2 weeks.
AVAILABILITY OF STOCK
Baby Shower Supplies will try to keep all items in stock in quantities to meet your requirements; however like with all retail businesses, some items will sometimes run low, be discontinued without the knowledge of Baby Shower Supplies or be backordered by our supplier. Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe.
If an item you have ordered is unavailable our staff will contact you as soon as we are aware of an issue to let you know and provide you with the option to replace or refund your order. If we cannot contact you within two (2) days, we will ship your order without the missing product and issue a refund for the out of stock item.
We reserve the right to refuse any order for whatever reason.
We also reserve the right to cancel any purchase (an order already accepted by us) if
* You have purchased over the limit or the last of 1 item
* We have reason to believe that you are a reseller
* There was an error in the price or description of the item
* The product is not available / in stock (any payments will be refunded)
* You have not chosen the appropriate shipping method. Oversized Shipping Costs must be paid for Oversized Items.
* Your billing information is not correct or not verifiable
* Your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
ADDITIONS OR CHANGES TO YOUR ORDER
We are happy to make additions or changes to your order if your order has not been processed or dispatched. If you wish to make changes to your order, please contact us on 03 9036 3429 or email us at firstname.lastname@example.org
PAYMENTS & REFUNDS
Goods will be dispatched upon receipt of order and processing of payment via PayPal or Credit Card. If you have been advised that you are entitled to a refund from our Customer Service Team, refunds will be processed within 1-2 weeks.
If you have any other queries, please email or contact us. Refunds will be made to your original method of payment within 1-2 weeks.
Prices are listed in Australian Dollars and include GST(10%). We reserve the right to change prices at our discretion.
Baby Shower Supplies respects your privacy and will keep all of your personal details secure and confidential. Any information you submit is used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law. Your information will be used to process orders only. Any email address given can be used for remarketing purposes including contacting you for reviews of your product and letting you know about products, sales and promotions that may be of interest to you.
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